Shipping
1. Order Processing Time:
All orders will be processed within 1-2 business days after payment confirmation.
2. Shipping Time:
- Within Australia: 2-5 business days
- International: 7-15 business days (depending on the region)
3. Shipping Fees:
- Free shipping on orders over AUD 50 (within Australia)
- For orders under AUD 50: Standard shipping rates apply
4. Order Tracking:
Once your order has been shipped, you will receive a tracking number to monitor the delivery progress.
Returns & Exchanges
1. Return Policy:
We accept returns within 7 days of receiving your order if the product is defective, damaged during transit, or not as described.
2. Conditions for Returns:
- The product must be unused
- It must be in its original packaging, including box, pouch, and tags
- You must provide the original receipt
3. Non-Returnable Items:
- Sale or discounted items
- Custom-made or personalized items
4. Return Process:
Please contact us via email or phone to receive instructions on how to return your item.
Customer Support
If you have any questions regarding shipping or returns, feel free to contact us:
- Email: contact@arrok.com.au
- Phone: (+61) 2 8005 1234
- Business Hours: 9:00 AM – 6:00 PM (Monday – Saturday)